Refund policy

At Sam's Buffalo, we want to ensure your complete satisfaction with your purchase. Please take a moment to review our return policy, which is designed to make the process as easy and convenient as possible.

You have a generous 30-day window from the date of delivery to initiate a return for a refund or exchange. We understand the importance of providing you with ample time to evaluate your purchase and ensure it meets your expectations.

Getting Started with the Return Process: To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with all the necessary information and assistance you need. We are committed to making the return experience as seamless and straightforward as possible.

Exclusions: Please note that sales items are final and cannot be returned unless they are defective or damaged upon arrival. We kindly ask for your understanding that changes in color or smell are considered normal characteristics of natural leather and are not eligible for return. However, please rest assured that any initial scent will naturally fade away over time.

Defective or Damaged Items: If, by any chance, you receive a defective or damaged item, we sincerely apologize for any inconvenience caused. To help us swiftly resolve the issue, we kindly request that you contact our friendly customer support team and provide two photos of the defective item. This will greatly assist us in assessing the problem and determining the most appropriate solution for you, which may include a replacement or refund. Our dedicated team is here to guide you through the return process and ensure a satisfactory resolution.

Restocking Fee: To cover the costs associated with processing and restocking returned items, a restocking fee of $29.99 will be deducted from your refund. We strive to keep this fee as reasonable as possible while ensuring smooth operations.

Return Shipping: We kindly ask customers to cover the return shipping costs. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return. Please note that original shipping costs are non-refundable, except in cases of our error.

Refunds: Once we receive and inspect the returned item, we will process your refund to your original method of payment. Please allow a reasonable processing time for the refund to be reflected in your account. We appreciate your patience and understanding.

We value your satisfaction and strive to make the return process as friendly and straightforward as possible. If you have any questions or need assistance with a return, please don't hesitate to reach out to our dedicated customer support team. We are here to help!

Thank you for choosing Sam's Buffalo. We appreciate your business and look forward to serving you with exceptional leather products and service.